Archive for the 'management' Category

Freeing technology to save us

Saturday, September 13th, 2008

Chris Anderson on freeing technology’s anti-inflationary power.
Anderson brings up important points on balancing environmental protection and global costs of living. Are parts of our environmental protection effort creating unnecessary scarcity? Are countries’ economic protections driving prices up artificially?
I’d add some questions of my own. Are we pushing for or supporting government policies that are holding [...]

Transparent airlines

Monday, September 1st, 2008

Early this summer I flew United into Denver to attend a family reunion. Anyone that flies there regularly can tell you that the most consistent difficulty in flying into Denver is the turbulent air.
This last time was no exception, we had persistent rough air all through the flight, which presented a service problem.
Because turbulence is [...]

Serving the customer… when “it” hits the fan

Thursday, May 11th, 2006

Story via American Public Media’s Marketplace.
Last year, TriWest Healthcare Alliance ran into a problem. Someone broke into their offices and ran off with hard drives containing the personal information of 550,000 customers, enough to steal the identities of customers “from privates in the military all the way up to the chairman of the Joint Chiefs [...]

Manager 2.0 seeking Employees 2.0

Wednesday, March 29th, 2006

Kathy Sierra’s got a great post applying the Web 2.0 jargon to a management approach in the vein of Tom Peters and his spiritual colleagues. Creating Passionate Users: Manager 2.0
One of the best companies I’ve worked with does their best to take a “2.0″ approach to running the business. In 2000, the principals took heavy [...]

we bring forth order